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Shipping & Returns

 

Return Request Form: Click here

Returns Policy

Your satisfaction is important to us and we realize that sometimes you may want to return merchandise. Our goal is to make an exchange or refund as fair and simple as possible. If you are not satisfied with your purchase a return or exchange can be made within 30 days from the date of purchase. All merchandise returned must be in its original condition and packaging with your sales receipt.

  • Shipping and handling charges are non-refundable unless the return is a result of our error.
  • Merchandise refunds will only be made in the original form of payment.
    If you placed your order with a credit card, the credit will be posted to your credit card account the day we process your return.
  • Without a receipt we will exchange merchandise returned in its original condition, at current selling price, for merchandise or merchandise credit only.

If you wish to return or exchange an item, you may do so by contacting us and then return the item to our store within 15 days. We want your experience with us to be pleasant so we guarantee all of our products. Should your purchase be a holiday gift, please contact us for an automatic 30 day return extension. All returns must be in the original box with the included papers or documentation associated with the item.

 

Shipping

Ground Delivery (48 States + Canada) - Orders usually arrive within 3-5 business days from the time package leaves our distribution center. Orders placed before 12:00pm CT (Monday thru Friday) will ship out the same day.  After 12:00pm CT, orders will be shipped the following business day.
2nd Day Delivery (48 States + Canada) - Orders placed before 12:00 p.m. CT (Monday thru Friday) should arrive within 2 business days not including the day the order is placed (Saturday & Sunday are not considered business days). No weekend delivery; no P.O. Boxes.

If the item(s) you're ordering can fit in a USPS flat-rate box, we will be happy to change the shipping method and shipping cost for your order before we process the credit card payment. Simply let us know in the special instructions box when you check-out.

 

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Contact Us

114 East Pine Street
Ponchatoula, LA 70454
Ph: 985-386-3558